Refund Policy
At SilkenGraceNewYork, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help. Please review our refund policy below:
1. Eligibility for Refunds
- Refunds are available for items that are defective, damaged, or incorrect due to an error on our part.
- To be eligible for a refund, you must contact us within 30 Days of receiving your order.
- The item must be unused, in its original packaging, and in the same condition as when you received it.
2. How to Request a Refund
- To initiate a refund, please email us at Silkengracenewyork@gmail.com with your order number, details of the issue, and photos of the product (if applicable).
- Once your request is approved, we will provide instructions for returning the item.
3. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
- We recommend using a trackable shipping method to ensure your return is received.
4. Processing Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 30 Days, and a credit will be applied to your original payment method.
5. Non-Refundable Items
- For hygiene and safety reasons, certain items (e.g., opened or used nipple covers, adhesive bras, or boob tape) cannot be refunded unless they are defective or incorrect.
6. Exchanges
- If you received a defective or incorrect item, we will gladly exchange it for the correct product. Please contact us at Silkengracenewyork@gmail.com to arrange an exchange.
7. Contact Us
If you have any questions about our refund policy, please reach out to us at:
Email: Silkengracenewyork@gmail.com